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Delivery Information

We believe that everyone deserves Beautiful Skin for Life and we want you to get our products in the easiest way possible. We always strive to work with the best partners to ensure that our products get to you perfectly. Please read this section for any queries you have on your orders, and if you can't find your answer in this section, remember you can always contact us.

United Kingdom

    • We offer the following delivery across the United Kingdom:

      Standard Delivery
      2-3 working days when ordered before 4pm. Cost £3.75 or FREE on orders over £35

      Express Delivery*
      Next day when ordered before 4pm. Cost £4.50 or FREE on orders over £75

      Saturday Delivery*
      Saturday before 1pm when ordered before 4pm on Friday. Cost £9.00

      *Northern Ireland, Scottish Highlands and Islands, Scottish Lowlands, Isle of Man, Scilly and a number of England/Scotland Border postcodes may not arrive next day. We work with a number of couriers to try to meet all delivery timings, but sometimes there may be delays out of our control. In this case, let us know and we will make things right.

      Some other things to know
      - Orders over the weight of 2kg maybe subject to additional charges.
      - Redelivery of returned orders will incur an additional delivery payment.

    • To track your parcel, please click on your tracking numeber at the top of the order confirmation email.
    • How do I return a product?

      We’re sorry to hear you wish to return a product to us. Please call us on (0)20 8712 6020 or contact us and include your order number, the product(s) to be returned and the reason, and we can provide you with a returns number. Once you have your returns number, please return your product to Pangaea Laboratories, Ventura Park, Old Parkbury Lane, Colney Street, St Albans AL2 2DB.

      If your product was purchased from another retailer, please contact them directly and they will be happy to assist you with arranging a return.

      What is your returns and refund policy?

      We offer a 30-Day Returns Policy

      Purchase direct from with confidence, and definitely no hassle. If you’re unhappy with your purchase for any reason, we simply ask that any product is returned to us at least half full within 30 days after purchase. When returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

      Simply call us on (0)20 8712 6020 or contact us for a returns number and upon receipt of your product, we will issue you with a refund.

      Please note that if you have purchased your Medik8 products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

      We reserve the right to amend or cancel this promotional returns policy at any time.

      We are required to inform you of your standard cancellation rights within the EU and UK

      Cancellation Rights: When an EU based consumer is purchasing products from an EU based company (including a UK based company/consumer in the event, and at the moment, of the UK leaving the European Union where there is a so-called 'implementation period' in place such that the same relevant rules apply to UK companies as when the UK was a member of the European Union), you are legally entitled to cancel your order within 14 days, as per section 8 of our terms and conditions. If you would like to cancel your order, please contact us by simply filling out this online form. Return the products in the same condition as they were when they were delivered. Products are returned at your own expense and please retain proof of postage. When the above steps are complete, you will be refunded for the products you have returned to us within 30 days of receipt of your cancellation notice.

Beyond the UK

  • We offer rapid international delivery (two working days*) to the following locations:

    Albania, Austria, Belarus, Bosnia & Herzegovina, Croatia, Denmark, France, Germany, Gibraltar, Hungary, Iceland, Ireland, Monaco, Montenegro, Norway, Portugal, Romania, Slovenia.

    For other destinations, please see our International Website.

    Delivery Cost
    £10 or FREE on orders over £120

    *We work as hard as we can to try to meet all delivery timings, but sometimes there may be delays out of our control. In this case, let us know and we will make things right.
  • To track your parcel, please click here and enter your tracking number
  • We're here to help. If for any reason you need to return any Medik8 product bought via this website, please contact our customer service team for easy and helpful instructions.